Contact us
HOME OFFICE CONTACTS
(Including Training & Implementation)
Training Support at trainingsupport@anylabtestnow.com for:
- New users and deactivations on the University Training Portal
- Training Portal troubleshooting, password resets, marking, certificates
- Training Tuesday
- In-Person Training questions
- Questions about Any Lab Test Now University training content, course creation, app
- Curriculum questions related to MA Certification Program
- Suggestions and improvements to the University Training Portal
- MA Quarterly Times Newsletter
- MA Certification Program
- access
- marking
- certificates
- activities
Events Team at events@anylabtestnow.com for:
- Questions regarding upcoming Franchisee Conferences, Regional Meetings, and Boot Camps
- Access to the Any Lab Test Now Events Calendar (this calendar includes webinars, conferences, and other system wide events and important dates)
Operations Team at Operations@anylabtestnow.com for:
- Appointments for DOT Qualification (mock scenarios) via Zoom
Jean Kintz, Franchise Business Coach, at jkintz@anylabtestnow.com / 678-276-9747 for:
- Strategic business growth for designated franchisees
Toni Vann, Franchise Business Coach, at tvann@anylabtestnow.com / 770-380-8102 for:
- Strategic business growth for designated franchisees
If you would like to schedule a call regarding the success of your business please see my calendar for availability. https://calendly.com/trvann
Melanie Kirk, Franchise Business Coach / Finance Manager, at mkirk@anylabtestnow.com / 678-365-2061 for:
- Strategic business growth for designated franchisees
- Franchise Finance and financial coaching/growth
- Zeewise analytics, questions, comparisons, etc.
- Compliance Services
If you would like to schedule a call regarding the success of your business please choose from the availability on this calendar. https://calendly.com/mkmartin
Karla Weese, Franchise Finance Coordinator, at kweese@anylabtestnow.com / 678-365-2058 for:
- Zeewise administration and maintenance
- QuickBooks
Katie Robinson, Franchise Implementation Manager, at krobinson@anylabtestnow.com / 404-434-8508 for:
- Onboarding/Implementation Plans for new stores, additional stores, and transfers
- Re/Location analysis and approval
- Lab setup facilitation
- Compliance Requirements
- Floor Plans
- Paint Colors
Nikki Butler, Franchise Implementation Project Manager, at nbutler@anylabtestnow.com / 404-694-7275 for:
- Implementation Plans
- Updates/changes
- Hyperlinks to resources
- Lease agreement verbiage
- Exterior signage
- Follow Up Emails & communication
BUSINESS DEVELOPMENT
Terri McCulloch, Vice President of Business Development, at tmcculloch@anylabtestnow.com / 832-655-3608 for:
- Franchise Development
- New Franchises
- Resales
- Franchisee Expansion
- National and Regional Sales Accounts and Collection Partners
- Contracts and Pricing
- Client Retention
- Business-To-Business (B2B) and Business-To-Government (B2G) Sales Training
- Special Projects and Partnerships
- DialCare Telemedicine Services
Lynn Brewer, Franchise Development Director, at lbrewer@anylabtestnow.com / 770-756-5363 for:
- Franchise Development
- Franchise Development - New Awards and Development Agreements
- Territory Map Management
- Business-To-Business (B2B) Sales Training (Virtual; In Person)
Lorri Wyndham, Business Development Coordinator, at lwyndham@anylabtestnow.com / 713-470-8424 for:
- National and Regional Sales Accounts and Collection Partners
- Create and Update Internal Briefs and keep Master Spreadsheet
- Account / Partner Issues and Complaints
- Account / Partner Client Retention Check-In Calls
- Monthly Store Location List for Accounts and Partners
- Weekly Account / Partner email to Franchise Owner
- Franchise Development
- Franchise Development Lead Pre-Qualification
- Manages franchise inquiries
- Pre-qualification of candidates
- Follow up on applications not returned in a timely manner
- Review application for any concerns such as net worth, liquidity, criminal offenses, and bankruptcy
Alexis Little, Product Management Director, at alittle@anylabtestnow.com /
484-553-5574 for:
- Toxicology
- Toxicology-related questions
- Toxicology Testing
- Toxicology Lab Partnerships
- Training & Education
- Research and Innovation - new toxicology tests and services
- Toxicology content producer for website
- Clinical-related questions (Please contact Ruben Reyes first)
- Test identification/selection
- Test/Lab associations and options
- Basic understanding of results and values
- Research and Innovation - new clinical and DNA tests and services
- Point of Care Testing
- COVID testing
- Training & Education
- Clinical content producer for website
Ruben Reyes, Franchise Support Coordinator, at rreyes@anylabtestnow.com / 678-537-8572 for:
- First line of communication for Franchisees, Office Managers, and Medical Assistants
- General support and connection to appropriate department or team member(s)
- Retail and cost pricing
- Pricing Spreadsheet Updates
- Annual Compliance Questionnaire
- Existing Franchisee lab setups, account customer service, liaison as needed (working with Product Managers also) for all Franchisees
- DOT Qualifications
MARKETING
Kelly Crompvoets, Vice President, Marketing, at kcrompvoets@anylabtestnow.com / 714-283-4424 for:
- Deeper dive into marketing tactics to use
- Requests to review new local marketing opportunity solicitations (sales rep calling on to advertise in the newspaper, tv, radio, etc.)
- National Ad Fund (NAF)
Danielle Hall, Marketing Communications Manager, at dhall@anylabtestnow.com / 914-299-6693 for:
- Anything social media related (Facebook, Instagram, LinkedIn, TikTok, Etc.)
- Social media templates
- Grand Opening related social media
Dylan Mahosky, Senior Digital Marketing Manager, at dmahosky@anylabtestnow.com / 425-281-4676 for:
- Questions regarding:
- PPC
- Technical Website
- SEO
Orane Ellis, Webmaster, at webadmin@anylabtestnow.com / 770-371-7066 for:
- Any Lab Test Now Website
- Updating location information and promotional content (via JotForm)
- Ecommerce updates to test pricing and availability
- General website/ecommerce-related questions
Stefanie Thiessen, Director of Franchise Success, at
sthiessen@anylabtestnow.com / 330-510-0532 for:
- New Location & Transfer Setup
- Manage the onboarding of new franchise owners to their marketing platforms
- Support existing franchise owners in their local marketing planning, questions, etc.
- Login Credentials and Login Help for Marketing Connection, Office Depot, Constant Contact, Yext, Facebook, etc.)
- Marketing Assessments
- Textellent
- Yext & GMB Related Questions
- Constant Contact Training & Use of Templates
Jada Manigault, Content Marketing Coordinator, at jmanigault@anylabtestnow.com / 843-478-9406 for:
- Anything “creative”
- Monthly Marketing Tool Kits
- Marketing content, brochures, etc. on BFC or Office Depot
- Monthly It’s Your Health Customer Newsletter
- Town Hall Recaps
- Textellent
- Constant Contact Training & Use of Templates
CLIENT CARE & SUPPORT CENTER
Veronica Kelley, Client Care & Support Center Manager, at vkelley@anylabtestnow.com / 678-707-4352 for:
- Client Care and Support Center
- Accounts
- Setup
- Client Care Consultants (CCCs)
INFORMATION TECHNOLOGY
IT Support at ITSupport@anylabtestnow.com for:
- New ALTN Email Requests and Password Resets
- Help with DaySmart
- New/Change of Hours of Store Locations
- New User Set-up
- New Tests added on DaySmart (Not on the website)
- Customer Portal
- Customer Password Reset
- Assist customer in registering to the portal
- Pricing Portal
- Access Set-up
- Training
- Care Evolve (Store Locations)
- Dymo Printer Installation and Technical Issues Assistance
- New Lab and Physicians Setup
- Add new test to CareEvolve
- Create New Account (New Store Locations)
- Website Integration Technical Support
- Client Care and Support Center
- Technical Support
- IVR issues
- Change of Hours and Operations for IVR Recording
- Technical Support
- DaySmart Training
- New store locations
- For Client Care and Support Center
- For Website and DaySmart Integration
- New store locations
Sam Sokoh, IT Manager, at ssokoh@anylabtestnow.com / 404-915-7328 for:
- CareEvolve
- Coordinate to the Lab and CE to add the new account
- Troubleshooting
- Lab synchronization
- Website Integration Technical Support
- DaySmart Training
- New store locations
- For Website and DaySmart Integration
- New store locations
Chief Executive Officer
Clarissa Bradstock, CEO
cwbradstock@anylabtestnow.com / 678-431-0623