HOME OFFICE CONTACTS
(Including Training & Implementation)
Reach out to Ruben Reyes, Franchise Support Coordinator, at
rreyes@anylabtestnow.com / 678-537-8572 for:
- First line of communication for Franchisees, Office Managers, and Medical Assistants
- Retail and cost pricing
- General questions
- General support and connection to appropriate department or team member(s)
Reach out to Training Support at trainingsupport@anylabtestnow.com for:
- New users and deactivations on the University Training Portal
- Training Portal troubleshooting, password resets, marking, certificates
- Training Tuesday
- MA Quarterly Times Newsletter
- MA Certification Program
- access
- marking
- certificates
- activities
Reach out to the Operations Team at Operations@anylabtestnow.com for:
- Appointments for DOT Qualification (mock scenarios) via Zoom
Reach out to Ana Karen Alvarado, Training Content Manager, at akalvarado@anylabtestnow.com / 678-799-8975 for:
- Questions about Any Lab Test Now University training content, course creation, app
- Curriculum questions related to MA Certification Program
- Suggestions and improvements to the University Training Portal
Reach out to Luis Alford, Clinical Product Manager, at
ldalford@anylabtestnow.com / 678-365-2060 for:
- Clinical
- Clinical-related questions
- Testing
- Covid testing
- Lab Partnerships
- Training & Education
- Clinical content producer for website
- Ordering Physician protocol, licenses
Reach out to Sandra Andrews, Toxicology Product Specialist, at sandrews@anylabtestnow.com / 678-365-3326 for:
- Toxicology-related questions
- Testing
- Lab partnerships
- Education/Training
- DOT qualification/refresher training
- Toxicology content producer for website
Reach out to Jay Butgereit, Franchise Business Coach, at
jbutgereit@anylabtestnow.com / 404-647-9383 for:
- Strategic Alignment for Sustained Growth (SASG) Project Plan
- Strategic business growth for designated franchisees
If you would like to schedule a call regarding the success of your business please see my calendar for availability. https://calendly.com/jbutgereit
Reach out to Toni Vann, Franchise Business Coach, at
tvann@anylabtestnow.com / 770-225-8020 for:
- DNA-specific issues and questions
- Annual Compliance Acknowledgements
- Strategic business growth for designated franchisees
If you would like to schedule a call regarding the success of your business please see my calendar for availability. https://calendly.com/trvann
Reach out to Alyson Ekmark, Franchise Business Coach, at aekmark@anylabtestnow.com / 678-906-8948 for:
- Strategic business growth for designated franchisees
Reach out to Melanie Martin, Franchise Business Coach/Finance Manager, at mkmartin@anylabtestnow.com / 678-365-2061 for:
- Franchise Finance and financial coaching/growth
- Zeewise analytics, questions, comparisons, etc.
- Compliance Services
- Strategic business growth for designated franchisees
If you would like to schedule a call regarding the success of your business please choose from the availability on this calendar. https://calendly.com/mkmartin
Reach out to Karla Weese, Franchise Finance Coordinator, at
kweese@anylabtestnow.com / 678-365-2058 for:
- Zeewise administration and maintenance
- QuickBooks
Reach out to Katie Robinson, Franchise Implementation Manager, at krobinson@anylabtestnow.com / 404-434-8508 for:
- Onboarding/Implementation Plans for new stores, additional stores, and transfers
- Re/Location analysis and approval
- Lab setup facilitation
- Compliance Requirements
Reach out to Karyn Wofford, Franchise Implementation Coordinator, at kwofford@anylabtestnow.com / 470-880-8375 for:
- Implementation Plans
- Updates/changes
- Hyperlinks to resources
- Lease agreement verbiage
- Exterior signage
- Follow Up Emails & communication
Reach out to Talia McDougal, Vice President of Operations, at tmcdougal@anylabtestnow.com / 770-335-1591 for:
- General Operations, Training, and Implementation questions
- Procedural and process-related questions/issues
- Internships
- Events
- Franchisee Conferences
- Regional Meetings
See my calendar to schedule a time to connect with me: https://calendly.com/tmcdougal-1
BUSINESS DEVELOPMENT
Reach out to Terri McCulloch, Vice President of Business Development, at tmcculloch@anylabtestnow.com / 832-655-3608 for:
- Franchise Development
- New Franchises
- Resales
- Franchisee Expansion
- National and Regional Sales Accounts and Collection Partners
- Contracts and Pricing
- Client Retention
- Business-To-Business (B2B) Sales Training
- Special Projects and Partnerships
- TestForTravel.com
- DialCare Telemedicine Services
- GovSpend
Reach out to Lynn Brewer, Business Development Administrator, at lbrewer@anylabtestnow.com / 770-756-5363 for:
- Franchise Development
- Administrative
- Territory Map Management
- National and Regional Sales Accounts and Collection Partners
- Create and Update Internal Briefs and keep Master Spreadsheet
- Account / Partner Issues and Complaints
- Account / Partner Client Retention Check-In Calls
- Monthly Store Location List for Accounts and Partners
- Weekly Account / Partner email to Franchise Owner
- GovSpend Alerts for Franchise Owners
- Weekly Town Hall Summary
MARKETING
Reach out to Kelly Crompvoets, Vice President, Marketing, at kcrompvoets@anylabtestnow.com / 714-283-4424:
- Marketing questions in general
- Deeper dive into the tactics they should be using
- Requests to review new local marketing opportunity solicitations (sales rep calling on them to advertise in the newspaper, tv, radio, etc.)
- Review Related Questions
Reach out to Olivia Norfleet, Digital Content Manager, at
onorfleet@anylabtestnow.com / 281-796-4302 for:
- Anything Social Media related (Facebook, Instagram, Etc.)
- Yext & GMB Related Questions
- Anything "creative"
- Monthly Marketing Tool Kits
Reach out to Stephanie Byrne, Marketing Communications Manager at sbyrne@anylabtestnow.com for:
- Constant Contact Training & Use of Templates
- New Location & Transfer Setup
- Login Credentials and Login Help for Marketing Connection, Office Depot, Constant Contact, Yext, Facebook, etc.)
- Grand Openings
- Monthly It's Your Health Customer Newsletter
- Grand Opening Related
- Textellent questions
CLIENT CARE & SUPPORT CENTER
Reach out to Veronica Kelley, Client Care & Support Center Manager, at vkelley@anylabtestnow.com / 678-707-4352 for:
- Client Care and Support Center
- Accounts
- Setup
- Client Care Consultants (CCCs)
INFORMATION TECHNOLOGY
Reach out to IT Support at ITSupport@anylabtestnow.com for:
- New ALTN Email Requests and Password Resets
- Help with Appointment Plus
- New/Change of Hours of Store Locations
- New User Set-up
- New Tests added in the Appointment Plus (Not on the website)
- Customer Portal
- Customer Password Reset
- Assist customer in registering to the portal
- Care Evolve (Store Locations)
- Dymo Printer Installation and Technical Issues Assistance
- New Lab and Physicians Setup
- Add new test to CareEvolve
- Create New Account (New Store Locations)
Reach out to Orane Ellis, Webmaster, at
webadmin@anylabtestnow.com / 770-371-7066 for:
- Website (and Ecommerce) questions
Reach out to Rebecca Eide, Technical Project Lead, at
reide@anylabtestnow.com / 678-909-8880 for:
- Website Integration Technical Support
- Client Care and Support Center
- Technical Support
- IVR issues
- Change of Hours and Operations for IVR Recording
- Appointment Plus Training
- New store locations
- For Client Care and Support Center
- For Website and Appointment Plus Integration
Reach out to Sam Sokoh, IT Manager, at ssokoh@anylabtestnow.com / 404-915-7328 for:
- CareEvolve
- Coordinate to the Lab and CE to add the new account
- Troubleshooting
- Lab synchronization
- Website Integration Technical Support
- Appointment Plus Training
- New store locations
- For Website and Appointment Plus Integration
Chief Executive Officer
Clarissa Bradstock, CEO
cwbradstock@anylabtestnow.com / 678-431-0623